How to resolve Fatal error of website

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  dquinque · Member · Jan 23, 2024 at 3:17 pm

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  Hi there,
  since Sunday night we are not able to log into our website heidihuckleberry.com and bring it back online. Hast wordpress run any updates that could have caused any incompatibility?
  How can I get help to retrieve my website?
  Please advise,
  Dominique

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  dquinque · Member · Jan 23, 2024 at 3:54 pm

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  I found out that the Spectra plugin is paused and seems to be causing the problem. Can i just deactivate that plugin? this is the failure message:

  An error of type E_ERROR was caused in line 577 of the file /srv/htdocs/wp-content/plugins/ultimate-addons-for-gutenberg/classes/class-uagb-loader.php. Error message: Uncaught Error: Call to undefined method ZipAIClassesModule::force_enabled() in /srv/htdocs/wp-content/plugins/ultimate-addons-for-gutenberg/classes/class-uagb-loader.php:577 Stack trace: #0 /wordpress/core/6.4.2/wp-includes/class-wp-hook.php(324): UAGB_Loader->add_zip_ai_modules(Array) #1 /wordpress/core/6.4.2/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array) #2 /srv/htdocs/wp-content/plugins/astra-sites/inc/lib/zip-ai/classes/module.php(122): apply_filters('zip_ai_modules', Array) #3 /srv/htdocs/wp-content/plugins/astra-sites/inc/lib/zip-ai/classes/module.php(185): ZipAIClassesModule::get_all_modules() #4 /srv/htdocs/wp-content/plugins/astra-sites/inc/lib/zip-ai/loader.php(178): ZipAIClassesModule::is_enabled('ai_assistant') #5 /wordpress/core/6.4.2/wp-includes/class-wp-hook.php(324): ZipAILoader->setup_classes('') #6 /wordpress/core/6.4.2/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #7 /wordpress/core/6.4.2/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #8 /wordpress/core/6.4.2/wp-settings.php(506): do_action('plugins_loaded') #9 /srv/htdocs/wp-config.php(83): require_once('/wordpress/core...') #10 /wordpress/core/6.4.2/wp-load.php(55): require_once('/srv/htdocs/wp-...') #11 /wordpress/core/6.4.2/wp-login.php(12): require('/wordpress/core...') #12 {main} thrown

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  dquinque · Member · Jan 23, 2024 at 4:24 pm

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  I deactivated Spectra and the website is accessible and live again. My question is, do I need to resume Spectra? Do I need to wait until Spectra developed a fix to avoid another crash? Do I need Spectra at all?

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  helper-heroponriki · Member · Jan 26, 2024 at 5:53 pm

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  Thank you for the update, and I appreciate your patience.

  Regarding Spectra, it’s advisable to keep it disabled until their development team resolves the issue. If you haven’t already, reach out to their support team to report the problem.

  Do I need Spectra at all?

  I’m not sure! I’m not familiar with that plugin, but a quick Google search shows it’s a page builder? If your site looks fine without it, you probably don’t need it.

  Feel free to ask if you have any questions or need assistance with anything else. I’m here to help!