How to simply remove the site created by someone without password and login
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Hello,
I want to know how to deny a site created on the wordpress.com platform.
One of my clients wants to remove the site of his company . This site was made by someone and he has no contact with him .Who to contact ? How to do ? Knowing that he has no login or password for the administration of its website.
Thank you for your help,
Best regards, -
Hi seosupportweb, how are you?
In this case, you must contact the creator of the site, or if your client made the payment for the domain you can contact the WordPress.com support to get help to obtain the access.
For more informations, please check the link below, specially the part Account Recovery Form.
https://en.support.wordpress.com/account-recovery/
Regards.
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Hello Daniel,
Fine, thanks. And you ? How are you ?
Thank you for your reply. Unfortunately the website is hosted on the WordPress platform and has its own domain name to wordpress.com : mysite.wordpress.com .
My client has no login or password as it can not ask the password by SMS either.
He is no longer in contact with the creator of the website. He can not retrieve his login and password.
We are in France. Perhaps there is a French touch , or service to solve this problem ?
If not, who to contact to my client proves he owns his company and can remove the old site ?
Thanks for advance,
Best regards -
Hi, I’m good.
Unfortunately the only way I know to access your account in this case, is opening a ticket in the WordPress.com support to get some help.
I’ll tag this topic to support, maybe they can help you, ok?
Regards.
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Hello Daniel,
Thanks. How can I open a ticket in the WordPress.com support ?
Thanks for the tag. I hope so.
Have a nice evening
Best regards
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Every WordPress.COM hosted blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
After the blog’s owner logs in clicking this link should display all blogs registered under the same username account, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If the blog’s owner does not see the blog here http://en.support.wordpress.com/my-blogs/ then they need to follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility
If the log-in information is lost they need to visit https://en.wordpress.com/wp-login.php?action=lostpassword
If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
If you cannot provide proof ownership to Account Recovery Staff, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access, then you have reached a dead end.
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Hi @seosupportweb, I’m sure you can imagine what a mess the web would be if random people could take each other’s sites down without the owner’s consent.
If your client was the original owner or an admin, we may be able to work with them to regain access. Please have them log in and get in touch.
If not, though, they must work with the person who created the site.
If the site owner refuses to work with you and the site infringes on a copyright or trademark, we have these options as well.
https://en.support.wordpress.com/copyright-and-the-dmca/I hope that helps :)
And thank you for your help, @danielancines and @timethief :)
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Hello timethief and supernovia,
Thank you for your help.
My client can provide legal information about his company : registration, kbis … He can prove ownership of his company.
However, he has no contact with the creator of the website of his company, then , how to prove that the website is to him as it is the website of his company ?
Something must exist to help societies to recover their own websites when the creators disappear… ? No ?
How can he get in touch with you to prove it and remove the site?
Thanks for your help,
Best regards -
Hi LP,
Here are your options. If your client paid for the site then he will have a Paypal transaction ID for one of the purchases. This is sufficient proof of ownership for us. He can submit the Paypal transaction ID with our Account Recovery form here:
https://wordpress.com/wp-login.php?action=recovery
This guide has instructions on how to find a Paypal transaction ID:
https://en.support.wordpress.com/paypal-transaction-id/
If the site violates our Terms of Service you can report it here:
https://en.wordpress.com/abuse/
You can also submit a DMCA notice if the site contains copyrighted material:
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