How to solve a fatal error and access site?

  • Unknown's avatar
    candlebig6waxbrasswick · Member ·

    Hi, I have the following the message when trying to access my site that I believe is a conflict between Salient and the Visual Composer plugin, but I don’t know where to even start since I cannot access anything on the WP-Admin page: Fatal error: Class ‘WPBakeryShortCode_VC_Row’ not found in /home/content/p3nexnas05_data03/07/2110607/html/wp-content/themes/salient/nectar/nectar-vc-addons/nectar-addons.php on line 399

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    That’s a WordPress.ORG error message. We provide support here only for WordPress.COM hosted blogs. We do not provide support for WordPress.ORG software and cannot help you.

    WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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