How to solve this, please?

  • Unknown's avatar
    deividrioferio · Member ·

    Wordpress said:

    Perfect! That confirms it’s a routing issue between your location and WordPress.com’s servers – not a problem with your sites themselves.
    Since this is affecting all your devices and networks in your area, and you’ve tried all the standard fixes, this needs escalation to our technical team. They can investigate the server routing from your location and work with network providers if needed.
    Would you like me to connect you with a human support agent to get this resolved?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    sameedrafi · Member ·

    Hello @deividrioferio,

    I can imagine this must feel disruptive when all you want is to manage your site smoothly. I want to make sure I fully understand what’s happening on your end so we can get to the right fix.

    Could you share a bit more detail about what you’re seeing when the problem occurs on csrinsightsph.wordpress.com? For example, are you unable to load the site at all, is it timing out, or are you seeing a specific error message? You can also share a screenshot with me: https://wordpress.com/support/make-a-screenshot/

    It would also be helpful to know what steps you’ve already tried so far, such as switching networks, using different devices, or testing on another browser, so we don’t have you repeat things you’ve already done.

    Here’s a guide that may also help you run a few checks while we gather details: https://wordpress.com/support/browser-issues/

    Once I have a clearer picture of what’s happening, I’ll be able to point you in the right direction!

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