how to speak to customer support

  • Unknown's avatar
    allrightlakshmi · Member ·

    my domain is already there ,which I notice after payment

  • Unknown's avatar
    swaggadan · Member ·

    Hey there.

    What seems to be the problem?

    Can you also provide a link to your site, it may help support staff to help further.

  • aleone89 · Staff ·

    Hello there,

    I see there’s a cancelled domain on this account.

    Was this conducted in error? If yes, let us know and we’ll do our best to reverse that.

    Many thanks in advance.

  • Unknown's avatar
    allrightlakshmi · Member ·

    hi, yes i noticed there is some other company already using the same domain, so how is that possible even i get the same allotted.

    please check here , I had made payment for domain name http://www.allrightgroup.com which was available for purchase,

    later when in key in this in google i am surprised my contact email information is updated under a different logo of a
    company which i am not responsible

    i am afraid to proceed with such confusing system,

    please refund my payment

  • staff-mckluskey · Staff ·

    later when in key in this in google i am surprised my contact email information is updated under a different logo of a
    company which i am not responsible

    I’m not sure what exactly do you mean by that.
    I can confirm that you have registered the domain allrightgroup.com with us, and then canceled it. The refund has already been processed. Refunds usually take 5-10 business days to appear on your statement, but some banks outside of the United States may require more time to process the refund.

    In some cases, you will not see a separate refund listed on your statement, but the original charge will be removed instead.

    As for the domain, it will be released 5 days after the cancelation and anyone will be able to register it.

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