How to, specifically, cancel a subscription and get a refund

• 

  bsadler18 · Member · Apr 20, 2019 at 10:28 pm

  • Copy link
  • Add topic to favorites

  I got billing on an automatic billing subscription to which I DID NOT SUBSCRIBE! How can I get this corrected and get a refund?

• 

  shubhamgmath · Member · Apr 21, 2019 at 9:44 am

  • Copy link

  Hi bsadler18

  If you are sure you want to cancel your subscription please visit the link below :
  https://wordpress.com/me/purchases

  Here all your subscription will be there you can choose the one you want to cancel. Here is the support document that will help you out in requesting for refund:

  Manage Your Purchases

  Hope this helps.

• 

  kokkieh · Staff · Apr 22, 2019 at 11:10 am

  • Copy link

  Hi there,

  The account you’re using to post here owns no sites and have never bought anything from us. We don’t even have a credit card on file for you which we could have charged.

  If you’ve received a charge from WordPress.com it is for another site in another account.

  If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

  
  @shubhamgmath, please tag billing questions like these for staff, as we ask in the volunteer guidelines.