How to stop from getting notifications

  • Unknown's avatar
    brandinfusion · Member ·

    My client keeps getting the following email but my developer said that we don’t need to do or update anything as the site is functioning correctly.

    https://prnt.sc/zI7G8dOeUhp6

    He is however getting these emails daily – is there a way we can stop the emails from coming through ? but still continue to get other notifications ?

    I don’t have a site linked to this WordPress.com account

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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