How to submit a private support ticket when I have a paid upgrade?

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  eatnabout · Member · May 4, 2014 at 7:13 pm

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  I have the domain mapping upgrade but when I try to submit a support ticket it posts to the forums. From searching the forums it seems I should have an option to contact support privately from Step 3 of the contact form, but I don’t see the option.

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · May 4, 2014 at 7:17 pm

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  If I recall correctly, private live chat with staff is only available to people with the $300 business bundle of upgrades. The ability to make a Staff Only post is somewhat different…they keep changing it. I would expect that on the weekends, when there are fewer staffers around, you’ll get dumped into the main forum. So wait till tomorrow.

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  timethief · Member · May 4, 2014 at 7:18 pm

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  That’s weird because the form does work for me http://en.support.wordpress.com/contact/