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Forums / How to switch from Titan to Google Email?

How to switch from Titan to Google Email?

  • Unknown's avatar
    transparentmarketplacegmailcom · Member · Aug 25, 2023 at 8:31 pm
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    Titan has been unstable for the last few months, and we get bounced emails. I’d like to change our email client from Titan to Google. I remember when I set it up, I had an option to choose between the 2, but I cant figure out how to go and edit the choice.

    How do I change this while already on Titan? I’m on the WordPress Business plan for what its worth.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    supernovia · Staff · Aug 28, 2023 at 11:19 pm
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    Hi @transparentmarketplacegmailcom! Just letting you know we’re looking into this; it’s not a request I’ve had too often and I’m sorry to hear your mail was bouncing!

    If you want to send more details on that in the meantime, we’ll get them to the right people.

    Also, will you need to migrate your existing emails to the new system? I’m assuming yes, but if not let us know; that could simplify things.

  • Unknown's avatar
    supernovia · Staff · Aug 29, 2023 at 5:53 pm
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    Hi again! I’ve found the steps for migrating from WordPress.com Professional Email / Titan Email to Google Workspace.

    1. Back up your Titan Email inbox. Here’s how. You can skip this step if you don’t want to migrate existing messages over.
    2. Cancel Titan/Professional Email here. We have steps here if you need them.
    3. Add Google Workspace addresses to the domain. Here’s how!
    4. Use these steps to migrate your Titan backup into the new Google-based inboxes.

    Also, before you get started, please know this must apply to all your email inboxes for a domain. You won’t be able to have (email visible only to moderators and staff) on Titan and (email visible only to moderators and staff) on Workspace. If you have more than one domain pointing to a single site, you could conceivably use different email services for each domain, but it’s probably easiest to just use one service.

    Does that help? We’ll be here if you need assistance!

  • The topic ‘How to switch from Titan to Google Email?’ is closed to new replies.

Tags

  • design
  • Google Workspace
  • has-jetpack
  • Jetpack
  • payment
  • professional email
  • Titan Email
  • wpcombusiness
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 2 replies
  • Last activity 2 years
  • Latest reply from transparentmarketplacegmailcom

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