how to transfer paid plans to a new site

  • Unknown's avatar
    marjozeng · Member ·

    https://wordpress.com/me/purchases/billing/108374525

    • Receipt ID [redacted]
    • Transaction IDstripe: [redacted]
    • Billing detailsUse this field to add your billing information (eg. business address) before printing.

    Order summaryDescriptionAmountWordPress.com Personal<small>(New Purchase)</small>Annual subscriptionmarjozeng-rsebo.wordpress.comUS$48

    Domain Connection<small>(New Purchase)</small>Annual subscriptionmadisonclementvision.ltdUS$0

    Total paid:US$48

    This was paid for last august, then the website failed to stay active, then i had to cancel this plan, then i don’t know how to get to tech to transfer this deal to the new site.

    The blog I need help with is: (visible only to logged in users)

  • staff-godofredo · Staff ·

    Hi there! Before I respond, please note that this is a public forum and we highly recommend you avoid sharing private information such as Transaction ID numbers. I have redacted the information from the above post.

    To answer your question about the refund, refunds are only issued if the cancellation is made within the subscription’s refund window. More information can be seen here: https://wordpress.com/support/refunds/

    The charges you are asking about are from more than six months ago, which is why no refund was issued after cancellation.

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