how to unlock transfer lock

heretrazw · Member · Jun 24, 2017 at 12:29 pm
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I pay the Domain from wordpress.com, But i want to Transfer Domain to other host, i saw my domain transfer is locked, i want to know how can i unlock? thank you

The blog I need help with is: (visible only to logged in users)
pavanraheja · Member · Jun 24, 2017 at 12:41 pm
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Howdy heretrazw!
Here is the guide to help you with Transfer Domain
It will help you with the process, let us know how it goes..!
Would be happy assist you further..!
heretrazw · Member · Jun 25, 2017 at 5:15 am
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i still havent received the transfer code, i have to try many time still not receive
pavanraheja · Member · Jun 25, 2017 at 11:58 am
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Hi heretrazw!
I have tagged the staff to help you with it, please be assured someone will get in touch soon.
How to get a moderator to reply, https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

Thank you for your patience..!
staff-zinnia · Staff · Jun 25, 2017 at 1:04 pm
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Good Morning-

heretrazw, please confirm which domain you are trying to transfer. There is not a custom domain connected to this user account.

In order to initiate the transfer process you’ll need to be signed in to the account that originally registered the domain.
heretrazw · Member · Jun 26, 2017 at 10:03 am
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Hi lizkarkoski

I used my custom domain to unlock, but havent received the transfer code.
Not have any email for transfer code.
staff-zinnia · Staff · Jun 26, 2017 at 4:59 pm
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heretrazw – Please share the domain here so that I can check the status.
heretrazw · Member · Jul 1, 2017 at 6:55 am
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lizkarkoski

heretrazw.com
am i need to give u this website user name for login?
can i send the email to u? because i dont want to put my personal things in here for public. thanks
justjennifer · Member · Jul 1, 2017 at 6:59 am
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@heretrazw You do not need to provide Staff with these details and indeed should not post them in any public forum.

Thanks for your patience while Staff get back to you.
trazw · Member · Jul 1, 2017 at 1:20 pm
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so now how can i receive the code?
because i still havent receive the code. i just worries the expire date. and then i cant transfer to other host.
thanks
justjennifer · Member · Jul 1, 2017 at 4:44 pm
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Staff will assist you. Being the weekend it may take a little longer than usual, but this thread is tagged for their attention.
staff-ozmodiar · Staff · Jul 1, 2017 at 8:50 pm
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The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to transfer the domain.
trazw · Member · Jul 8, 2017 at 5:12 pm
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I already use the main or second account also try to do the transfer step. But still not received any transfer code, , i have confusion, please lets me know how can i receive the code. Because the expire day very close, i need catch the time to finish……
thank a lot
kokkieh · Staff · Jul 9, 2017 at 8:14 am
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@trazw

Thank you for replying from the correct account.

Your domain is transfer locked, because on 25 June you updated the contact information from the domain. According to ICANN regulations a domain must be locked for 60 days after doing that, and we cannot remove the lock earlier than that.

The only thing you can try is to update the contact details again. In one of the confirmation emails you should get the option to opt out of the transfer lock, but if you don’t receive an email with that option it means you cannot opt out at this time. In that case you’ll only be able to transfer the domain once the lock is lifted, which means you’ll need to renew it for now.

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