How to update wildcard DNS

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  tistein · Member · Nov 16, 2015 at 3:56 pm

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  My website has moved form one 3rd party hosting to another. I successfully deleted and added a new record for “www”. How do I update the wildcard and/or blank record so that it works without the “www”.

  Thanks,
  Joe Voelker
  (email visible only to moderators and staff)
  On behalf of our client, shootoutforsoldiers.com

  The blog I need help with is: (visible only to logged in users)

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  tistein · Member · Nov 16, 2015 at 4:06 pm

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  I just read that I cannot update my wildcard DNS. But that I have to open a ticket to have that done. But other than this forum, I cannot find where to open a ticket? Any info is appreciated.

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  auxclass · Member · Nov 16, 2015 at 4:17 pm

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  flagged for the staff to help

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  supernovia · Staff · Nov 17, 2015 at 12:12 am

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  Hi @tistein, I don’t see the wildcard or www entry, actually. We can help with that. But first you’ll want to point the main A record to the IP Address of the new site. Do you know what IP address it should point to?

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  tistein · Member · Nov 17, 2015 at 12:32 pm

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  This got pretty complicated (long story) but it was completed by WordPress support yesterday. This case is closed.

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  supernovia · Staff · Nov 18, 2015 at 12:29 am

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  Perfect, we’ll close this out.