How to upgrade newly bought domain name to paid plan?

  • Unknown's avatar
    saliljnn · Member ·

    I bought the custom domain name through wordpress for my site, but didn’t realise that I can’t use it without upgrading to at least the paid personal plan. Is there any way for me to upgrade to the personal plan now, after already having the domain name, for the original deal of the custom domain for a year along with the plan?

  • supernovia · Staff ·

    Hi @saliljnn, sure. It looks like you’ve just cancelled the domain, which means it’ll be five days before you can re-register it.

    Do you want to go ahead and buy the plan and skip the domain option so we can restore it for you?

  • Unknown's avatar
    saliljnn · Member ·

    That would be perfect! So what exactly do I need to do? Just buy the plan now?

  • kokkieh · Staff ·

    Go to My Site ->Plans and buy the plan, yes. Then let us know here and we can reactivate the domain for you.

  • Unknown's avatar
    saliljnn · Member ·

    I’ve just bought the personal plan for two years. Please reactivate my domain for me, and I hope the initial refund will come through soon. Thanks!

  • staff-mckluskey · Staff ·

    I have just restored the domain back to your account :)

    As for the refund, it was likely processed as a reversal.

    This means the refund was issued before the original charge settled with the bank, so the original charge should have simply disappeared from your bank statement without a refund being issued.
    Please check your statement to see if the original issue is still there and in case of doubts, reach out to your bank for more details.

  • Unknown's avatar
    saliljnn · Member ·

    No on second thought, it seems to be absolutely right. Thank you so much for your assistance!

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