How to upgrade site/other tech issues
-
I’m looking to ugprade my website to a business plan to receive tech support.
To edit my work site (www.reedcitygroup.com) I am still using the old wp-admin method. There is no option to upgrade the site plan, as there is on the newer versions of the site.
When I go to WordPress.com, and want to log in using my credentials to how I log into reedcitygroup.com, its as if it doesnt exist. The only way to edit and log into the site is through wp-admin.
On my personal blog, I have the ability to do this to upgrade my plan and edit on what is the “new” platform. With Reedcitygroup.com, I do not have the ability to change many items, or upgrade the plans, etc. I can not add reedcitygroup.com on “my sites” because WP thinks it doesnt exist. If I could log into my reedcitygroup.com account on wordpress.com, I would be able to do all of what I need, but cant. I obviously cant call support because I dont have it, but also cant file a support claim on the forums from that page, because I cant log in. And cant purchase support because of the preceding errors.
Thanks!
Thomas
-
When I am on Reedcitygroup.com, my work site, and go to support, it takes me to wordpress.com, and prompts me to log in, and I am unable to. I am only able to post on the support forums via my personal blog which is accessible through wordpress.com.
-
That is because reedcitygroup.com is hosted at GoDaddy not here at WordPress.com.
If you want to move to WordPress.com you’ll need to create a new site here, export the content on your existing site, import the content here, purchase a Business plan and map or transfer your domain to the new WordPress.com site. -
That makes a lot of sense. Something I was unaware of. Thank you!
Its awfully restrictive and unusable ( I didnt create the site, but took over the role for managing it).
For example, I want to edit a header image, but it just doesnt appear to be editable. Along with various pictures. Would you happen to know how to edit a header picture on an individual page and change the pictures on that page? The buttons dont seem functional. I am an admin on the page.
-
You’d need to contact the correct support forum for the software your site uses. There may be a forum specific for the theme your site uses too.
https://wordpress.org/support/forums/
Here at WordPress.com a customised version of the wordpress installation is used so things may work differently. -
Thats what I figured, but thats also what I dont know. The site uses a custom theme created by someone many years ago. Not sure on the software.
-
We aren’t going to be able to help here. But, there is help from the community available to you at https://wordpress.org/support/forums/ You’ll need to sign in to the WordPress.org account (and if you don’t have one, start one now). Post there for further guidance and help with the theme.
- The topic ‘How to upgrade site/other tech issues’ is closed to new replies.
WordPress.com Forums 