HPCmedia.org issues

  • Unknown's avatar
    theofficialhpcmedia · Member ·

    Hello,

    Due to some unforeseen circumstances, I had to take a brief break from my site but want to get the site back in business. For some reason, the link won’t direct me to my site and I can’t post anything. I’d like to get this issues fixed ASAP.

    Thanks

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you have trouble with your website. However, your site was not hosted with WordPress.com. It was a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two separate entities, we cannot access files or data for sites hosted elsewhere, so WordPress.com staff can only assist with sites hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    The site was also not using our backup product https://jetpack.com/upgrade/backup/ so we cannot directly assist with this.

    In this case, I recommend contacting your former hosting provider to ask if they still have a backup of your account that they’re willing to restore.

    If not, you’re welcome to start a new site with us via https://wordpress.com/start where you’ll at least be able to copy and paste from an archived copy, like https://web.archive.org/web/20220201191926/https://hpcmedia.org/

  • The topic ‘HPCmedia.org issues’ is closed to new replies.