HPPT ERROR 500 in uploading or updating the products

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  wisepenguinca · Member · Mar 13, 2024 at 4:06 pm

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  We are actually using Woocommerce for the payment transaction, and now while we are in WordPress, we cannot upload/update products details information. We searched around for some advice earlier and it is mentioned that it is due to some issues and connection with Woocommerce (Error code: HTTP Error 500).

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-oikake · Staff · Mar 15, 2024 at 8:25 am

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  Hi,
  
  I’ve checked it, and the site wisepenguin.shop is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.
  
  You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here: https://wordpress.com/support/com-vs-org/
  
  Your site is hosted with Hostgator. You need to contact them to get assistance with this site. You can also reach out to the WordPress.org community
  
  If you are interested in moving your site to WordPress.com, we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here. 
  
  Hope this helps!