.htaccess file delete

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  mwabsdev · Member · Nov 9, 2021 at 2:08 pm

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  Hi, the site above goes off quite often and gives a 404 error, It then has to be restored every time that happens. The hosting company says it’s an issue with one of the WordPress plugins. How do I resolve this and prevent it from happening again? Thanks

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Nov 9, 2021 at 6:23 pm

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  I don’t see any such issue at the site you listed, which is hosted by us and doesn’t have plugins.

  What is the URL of the site with the problem?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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  mwabsdev · Member · Nov 10, 2021 at 6:43 am

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  My apologies the website I actually needed help with is: https://apizambia.com/
  it was just restored a day ago.

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  amirudra789 · Member · Nov 10, 2021 at 7:07 am

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  Hello there!

  I have checked your site and it looks like your site is hosted with third party Registrar. Here in this forum we only provide support for site’s that are hosted in WordPress.com only. If your site is hosted somewhere else please create a ticket here in https://wordpress.org/support/ and get help there. 

  You can learn more about the difference between WordPress.com and WordPress.org here:

  https://wordpress.com/com-vs-org/

  Regards:

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  fstat · Staff · Nov 10, 2021 at 8:53 am

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  Hi @mwabsdev,

  To get help with the WordPress software that your site is using you need to post in the official WordPress.org support forums:

  https://wordpress.org/support/forums/

  The forum you have posted is for the WordPress.com hosting platform which is different than the WordPress software that your site is using. You can learn more about these differences here:

  WordPress.com vs. WordPress.org

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  fstat · Staff · Nov 10, 2021 at 8:56 am

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  @amirudra789,

  If your site is hosted somewhere else please create a ticket here in https://wordpress.org/support/ and get help there.

  WordPress.org support is provided by a community of volunteers on a forum. People cannot open support tickets there.

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  mwabsdev · Member · Nov 10, 2021 at 8:59 am

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  Ahh I see, thanks for that info.