html widgit and Site Origin Hero will do not open for edit

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  henriettevestergaard · Member · Mar 31, 2021 at 3:36 am

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  Hi
  I have used html widgits for Google Analytics jtags on every page and subpage. I am not able to open these to view. The edit just opens a new window with time and date stamp.
  The same happens, when I open my Site Origin Hero widgits.
  I have tried to delete my html widgits to re-write them, but the result is the same.
  I use the latest WordPress edition.
  Any thoughts?

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  aleone89 · Staff · Mar 31, 2021 at 10:33 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

  Many thanks.

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  henriettevestergaard · Member · Apr 8, 2021 at 3:31 am

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  Hi
  Well, that I guess, is a fair follow-up question.

  The page is : https://www.vindemurerfirma.dk/index.php/nyt-gulv/

  Thanks for taking the time to look into this.

  Kasper

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  staff-mckluskey · Staff · Apr 8, 2021 at 7:28 am

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  Hi Kasper,

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Simply.com.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.