HTTP 500 Error – Jetpack Issue?

  • Unknown's avatar
    clayrobsondesign · Member ·

    Hello! My site is currently coming up as unavailable and when I try to pull up the site in WordPress it’s saying there may be a Jetpack issue? When I try to go to the /wp-admin site I receive the same 500 error. What can I do?

    I don’t have a site linked to this WordPress.com account

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello,

    Thank you for reaching out to the free support forums for websites hosted on WordPress.com. As your website is not hosted with us, our ability to offer assistance is limited. However, we can direct you to the appropriate resources to resolve your issue.

    Based on our investigation, the domain nameservers for clayrobson.com are currently pointed to Wix. Consequently, you won’t be able to access your WordPress installation since the domain resolves to a Wix site.

    To regain access to your WordPress site, we suggest that you contact your hosting provider for your WordPress installation. They will be able to assist you in changing your domain nameservers back to their hosting. Once this has been done, you should be able to access your site again.

    If you still have trouble, please reach out to the WordPress community for guidance:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    We hope this information helps!

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