HTTP ERROR 500

wemadeyoulook · Member · Nov 13, 2022 at 4:43 am
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Am having problem with my WordPress admin consistently going to HTTP ERROR 500 page. I think it’s due to a new plug-in but i’m unable to deactivate any plugins without getting the error page

WP.com: Unknown
Jetpack: Yes
Correct account: Unknown

The blog I need help with is: (visible only to logged in users)
staff-doublebassd · Staff · Nov 13, 2022 at 5:02 am
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Hi there,

What is the URL of the site in reference? It doesn’t sound like this in reference to http://wemadeyoulook.wordpress.com/, but self-hosted site.

Here is information on addressing the HTTP 500 error you are receiving:

https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

We provide support for WordPress.com-hosted sites in these particular forums. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue.

I would reach out to your site host for help as they should be able to help you with your site since they have access to your account.

Thanks!
wemadeyoulook · Member · Nov 13, 2022 at 5:03 am
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Sorry the URL is https://surfingthespectrum.org/
staff-totoro · Staff · Nov 13, 2022 at 8:54 pm
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Hi there,

We can’t help directly because we don’t host surfingthespectrum.org on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

Instead your host (via hostingplatform.net.au name servers) uses the open-source variant of the WordPress platform (sometimes called “WordPress.org”) which functions differently than what we offer here on WordPress.com.

The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

The folks in that forum are more familiar with these kinds of plugin conflict issues and are in the best position to help. Thanks!

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