HTTP Error 500

• 

  connordmollison · Member · Aug 30, 2018 at 5:52 pm

  • Copy link
  • Add topic to favorites

  I was installing the WooCommerce plugin and activating Jetpack when it gave me the error 500 message. I now can’t access my wp-admin page to login or do anything on the back end. They all produce the same error message.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Aug 30, 2018 at 6:37 pm

  • Copy link

  connormollison.co.uk is a WordPress.ORG software install hosted by Dreamhost, not by wordpress.COM

  This is the support forums for free sites hosted on WordPress.com. We do not provide support for the WooCommerce plugin here. Please use
  https://woocommerce.com/contact-us/

• 

  timethief · Member · Aug 30, 2018 at 6:39 pm

  • Copy link

  We provide support only for sites hosted on WordPress.COM servers. You are posting to the wrong support forum. Know that WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/

  In the future, you can contact your web host for hosting issues. For software issues post to the WordPress.ORG support forums. The wordpress.ORG support forum is at http://wordpress.org/support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
  See also https://apps.wordpress.org/support/ for app support.

• 

  tiendathoang · Staff · Aug 31, 2018 at 12:44 am

  • Copy link

  Thanks @timethief.

  
  @connordmollison – please check your email. We received a support request from you and we’ve replied it.