HTTP Error 500

  • Unknown's avatar
    davidowen1955 · Member ·

    How do I fix an HTTP Error 500? Network Solutions, which hosts the site, says’ Please use FTP to access the websites root folder to check the error log. YOu can try disabling the plugins temporarily from database too.’ How do I do this?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    amiteshg93 · Member ·

    Hi there,

    http://www.myusualgame.com is a site hosted with Network Solutions and uses open-source WordPress software (from WordPress.org), whereas this forum deals with sites hosted through WordPress.com.

    They’re very similar, but two separate things.
    https://wordpress.com/support/com-vs-org/

    To get help with your issues, you may want to try posting your question at the WordPress.org support forum:https://wordpress.org/support/forums

    Hope this helps! :)

  • aleone89 · Staff ·

    Hello there,

    This site is not hosted with us on WordPress.com, but using the open source WordPress software at another hosting provider. This is a bit different to a site hosted on WordPress.com. You can read about these differences here: https://en.support.wordpress.com/com-vs-org/

    It means we are unable to support this website.

    You would need to obtain instructions on how to access the site files via SFTP from Network solutions.

    Once accessed, renaming the plugin folders via wp-content > plugins ..should deactivate the plugin.

    I hope this information helps.

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