HTTP Error 500 – Can't access back-end

  • Unknown's avatar
    maddihenriks · Member ·

    Hi there,

    My website seems to be working perfectly from a third party perspective, but when I try to access the /wp-admin area to log in I get a white screen error message that reads:

    ‘This page isn’t working’
    ‘udderdelights.com.au is currently unable to handle this request’
    ‘HTTP ERROR 500’

    I haven’t received any critical email errors from WordPress which means I don’t have the link to send me to recovery mode to access the back-end of my website.

    I have followed a few steps online like deleting cookies/caches, but nothing seems to be working.

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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