http error 500 upon loading

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  stockhausenpt · Member · Mar 13, 2017 at 4:57 pm

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  Hi, I’m Steve Stockhausen the owner and author of the website PTAdventures.com. I recently began experiencing problems with the loading of my website. When I try to load my site the page says ‘the PTAdventures.com page isn’t working. PTAdventures.com is currently unable to handle this request. HTTP ERROR 500’ I would like to get my site up and running again as soon as possible. Thank you very much
  Steve

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 13, 2017 at 4:58 pm

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  That site is not hosted here and is not on WordPress.COM servers. We cannot help. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  stockhausenpt · Member · Mar 13, 2017 at 5:58 pm

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  Thanks for the info.

  Unfortunately most of this is over my head. I am unable to log into the admin page to make any changes so Im quite at a loss.

  Timetheif, I have made a WP.org log in and have submitted the question on that end. Hope it helps.

  Thanks for pointing me in the right direction.

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  timethief · Member · Mar 13, 2017 at 6:02 pm

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  You are welcome.