http://eteenchallenge.org/
-
i was trying to edit a page on my site that said the following:
The editor has encountered an unexpected error.
I was following the following article to fix this error:
How to Fix “The editor has encountered an unexpected error” in WordPress
It told me to deactivate the ‘JetPack pluggin’
The next thing I know nothing is showing up
The blog I need help with is: (visible only to logged in users)
-
Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
-
Good to know thanks. I figured I would have to contact Hostgator. What about Jetpack? Would contacting them help? WordPress is so confusing. I don’t even know who to ask for help and for what. I deactivated a plugin.
-
Also it’s not teenchallenge.net I need help with it’s eteenchallenge.org which is a WP site.
-
Hi @iusher08, I’d recommend contacting your host first; they may be able and willing to help with this guide to troubleshooting common WordPress errors. This general troubleshooting guide may help too.
For help with Jetpack specifically (which you do need for the site to appear on our interface) you can reach out here if needed: https://wordpress.org/support/plugin/jetpack
Most plugins and themes have a similar forum on WordPress.org where you can find assistance.
Or, as Adam mentioned, you’d be more than welcome to host here with us once this is resolved. We’d be happy to help with any questions you have about setting that up.
- The topic ‘http://eteenchallenge.org/’ is closed to new replies.
WordPress.com Forums 