HubSpot Chat Not Displaying

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  dlenzenchannelfusioncom · Member · Jan 30, 2023 at 10:23 pm

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  We are having an issue getting the HubSpot Chat to display on our site. Embed codes is on our site, HubSpot says it is firing on their end, but it is not showing up on our site. They think it’s related to a CSS or HTML conflict. Trying to figure out if a feature or code might be disabling the chat API call. this should be firing : https://api.hubspot.com/livechat/v1/message/public but something is not allowing it to do so. Suggestions?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Jan 31, 2023 at 1:56 am

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  Hi there,

  We can’t help directly because we don’t host channel-fusion.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  Instead your host uses the open-source variant of the WordPress platform — sometimes called “WordPress.org” — which functions differently than what we offer here on WordPress.com.

  The issue you are referring sounds like a connection issue related to your plugin and not a general WordPress issue. We do not offer the HubSpot Chat plugin on WordPress.com so we are not familiar with how it is set up, but the good news is that help is usually available directly from the creators of your plugin. With this in mind we recommend contacting HubSpot support directly for their assistance with configuring their plugin.

  Hope this helps point you in the right direction!