HUMAN HELP ME PLEASE

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  victoriagenevievestyling · Member · Oct 19, 2016 at 9:39 pm

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  SOMEONE CONTACT ME ASAP

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 19, 2016 at 9:42 pm

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  We all are humans answering questions here. Exactly why should we contact you?

  All support docs are at https://en.support.wordpress.com/

  There is no phone support and none is required as we all read and write. See here for all the support options when you have wordpress.COM technical support issues see https://en.support.wordpress.com/help-support-options/

  Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact
  Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email WordPress.COM Staff at:

  help@wordpress.com

  That said, the quickest way to get an answer is to state what you do need help with clearly in a peer support forum thread like this one.

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  victoriagenevievestyling · Member · Oct 19, 2016 at 9:48 pm

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  HOW RUDE, I’ve just paid a large sum of money to me… maybe not to you, and the template I have bought does not have the same functionality? I would like a refund as your attitude is also appalling. I’ve asked for help several times and have now lost my patience.

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  timethief · Member · Oct 19, 2016 at 9:57 pm

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  IMNHO you were rude by typing in all capital letters and implying you were hysterical.

  I suggest you read what I posted re: your theme at https://en.forums.wordpress.com/topic/refund-required-template-not-as-demonstrated?replies=3#post-2767865 as it seems you have yet to set it up.

  Note this detailed theme description page with set up instructions for your theme at https://wordpress.com/themes/luxury/

  Note detailed support doc for the theme https://wordpress.com/themes/luxury/support/

  Need extra help? Visit the Luxury support forum.
  http://premium-themes.forums.wordpress.com/forum/luxury

  I likewise suggest you read what I posted about applying for a refund at https://en.forums.wordpress.com/topic/refund-required-template-not-as-demonstrated?replies=3#post-2767864

  Refunds have time limits. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades