human help needed

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  wigwamschool · Member · May 29, 2015 at 4:38 pm

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  I need to request a refund for a plan that I have paid for and then canceled. I did my best to navigate the process, but somehow I cannot select an upgrade to be refunded because I already canceled it- just moments ago. I did things backwards on accident. Please, human, can you access my account, and refund me the $99 upgrade fee? I canceled my upgrade but then didn’t see the confirmation email, as I was in between computers… I never used wordpress, because I found WIX (sadly, sorry) I cannot afford to spend $99 for nothing. Please?

  The blog I need help with is: (visible only to logged in users)

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  alexjgustafson · Member · May 29, 2015 at 5:43 pm

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  All support staff at WordPress.com are human. :)

  I’ve refunded the $99 for your Premium plan. It can take about a week for refunds to appear on a bank statement, but you can find a refund receipt in your billing history here:

  https://wordpress.com/me/billing

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  wigwamschool · Member · Jun 1, 2015 at 4:54 pm

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  Thank you, kind and thorough Human- Alex:) May all your moments be perfect.