Human Support Needed
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I have been trying all weekend to get in touch with a support engineer as my site has “disappeared”. Unfortunately, AI assistant does not present me with the option to contact a a “happy engineer” so I am writing this way to try to get a response.
In short, I had to restore my website and although I received email confirmation from Jetpack that the restoration process had completed successfully (last Friday), the website was never accessible and to make matters worse, in the management interface of my Sites, I received this notification: “You no longer have access to this site and its purchases. Contact support.”
However, I cannot contact support since the AI Wapuu support interface does not show me the button to contact a technician.
I need urgent help to restore my website.
The blog I need help with is: (visible only to logged in users)
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Hi there! 👋🏼
I checked your site and noticed its Jetpack connection was broken.
I reconnected it, and your site is now visible at https://wordpress.com/sites. ✅
Regarding reaching out to human support — here’s how you can get to us (apart from via these Forums):
If you need help with any aspect of WordPress.com, this guide will show you how to find support. Access to Support Customers on our paid plans receive fast, 24/7 responses from our expert team. Free plan users may receive support in the WordPress.com public forums. Other services: If you need help with the Jetpack plugin, please contact Jetpack support. WordPress.com Deskto(Check the “How to Contact Us” section)
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