HYMNCA error: can’t buy Business plan

  • Unknown's avatar
    vidheadstudio · Member ·

    Hi
    I’d like to buy a business plan , but after filling my credit card information, my purchases suddenly disabled, and when I want to set up my payment method, it says ‘Error preparing new payment method configuration. Please contact support quoting error HYMNCA.’

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-doublebassd · Staff ·

    Hi there,

    I checked your account, and your ability to purchase upgrades has indeed been disabled, and you should’ve received a notification in your dashboard regarding this. We cannot assist you in the forums but click on the notification in your dashboard to reach our payments staff.

    Our Billing Support team handles inquiries about this. You can contact them for assistance using the link in your dashboard: “Purchases are currently disabled. Please contact us to re-enable purchases.” You can also send an email directly to billingsupport@wordpress.com as well.

    Thanks!

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