hyperlink tool not working
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when I try to link I highlight the words I want to link and click on the hyperlink symbol. Nothing happens. It use to open a box where I could select a previous blog to link to or insert a ULR.
The blog I need help with is: (visible only to logged in users)
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Are you using the guide in the support doc at https://en.support.wordpress.com/links/?
Please act on all the tips here https://en.support.wordpress.com/browser-issues/ first.
• Make sure you are running an up to date browser version found at http://browsehappy.com
• Make sure you have both JavaScript and third party cookies enabled https://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies.
• Disable any adblocker browser add-ons and all browser extensions and adons.
• Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
• Try using another browser.If you are not successful please post this specific info here:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/Then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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I’m using Firefox Quantum (FF57) and it’s working well for me. Which browser and version of it did not work for you please?
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Internet Explorer 11. I also have Firefox 57 but I do not get the option under selection that allows me to scroll through my previous blogs. Will try updating Internet Explorer again.
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Internet Explorer 11 (IE11) is the last version of the Internet Explorer web browser by Microsoft. It was officially released on 17 October 2013 for Windows 8.1 and on 7 November 2013 for Windows 7.
If you are running windows 10 then you have the Edge browser built-in.
https://www.microsoft.com/en-ca/windows/microsoft-edge -
No I use Windows 7. In Firefox the URL does not get applied to the scrip once I click on the apply arrow. Will try walking through the other suggestions you posted.
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Hi there,
I tested this in IE11 on Win 7 and the link button works normally for me.
Please try the steps @timethief listed above, and if none of that works, please upload a screen shot of the supportdetails page to your media library and let me know so I can take a look.
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I did try the steps that were suggested. On the Internet Explorer settings I did not make any changes except to allow pop ups, then when I went to my blog this morning and attempted to insert a hyperlink the popup box did appear. Not sure if it was relevant since It randomly stopped working and I do not have a clue if previously that box in settings was marked or not.
But again thanks for all the input and I am happy once again. -
Ah, great job spotting that. Strictly speaking, blocking pop-ups shouldn’t block that box – it doesn’t on other browsers – but IE might handle this a bit differently. However, you should be able to enable the pop-up blocker, and just add an exception for WordPress.com as well, as for the most part blocking pop-ups is a useful feature :)
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