I accidentally bought a premium WordPress theme for the wrong website

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  scottlathropfitness · Member · Dec 20, 2016 at 7:09 pm

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  I’m managing multiple WordPress sites and I accidentally bought a premium theme for the wrong site. Is there a way I can transfer??

  I’m hopeful someone will be able to help!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 20, 2016 at 7:14 pm

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  1. What are the URLs and which username accounts registered which one?
  2. What is the name of the theme?
  3. Which site is it on now?
  4. Which site would you like it to be on?

  As you can tell by my questions we require details in order to be able to assist you.

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  scottlathropfitness · Member · Dec 20, 2016 at 7:23 pm

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  1. Scottlathropfitness.com (which is my dad’s site and registered through “scottlathropfitness”)

  The URL I wanted the theme for is Key2consulting.com. Registered through GoDaddy.

  2. Theme = Fortune

  3. The theme is on scottlathropfitness.com now and I wanted to use it for key2consulting.com

  4. I want to use it for key2consulting.com

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  scottlathropfitness · Member · Dec 20, 2016 at 7:26 pm

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  Sorry, the correct URL the theme is currently on is scottlathropfitness.wordpress.com

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  timethief · Member · Dec 20, 2016 at 7:32 pm

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  This is a wordpress.com hosted site https://scottlathropfitness.wordpress.com/. No themes from https://wordpress.com/themes/ that are licensed and adapted to run on only on wordpress.COM software can be run on any other sites. They are not transferable to wordpress.ORG sites. https://en.support.wordpress.com/premium-themes/

  key2consulting.com is hosted by GoDaddy.com and the versions of themes that can be run on that software are found at https://wordpress.org/themes/

  You need to get a refund for the wordpress.COM version of the theme and purchase the wordpress.ORG version of it.

  Refunds
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes f 10 business days for the refund to be received.

  Canceling upgrades
  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Your billing history will be at Dashboard > Store > Billing History

  View Your Billing History

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  timethief · Member · Dec 20, 2016 at 7:34 pm

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  re: getting support for key2consulting.com

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, run different version of themes with the same name, have different support docs and support forums, and many people get confused about the two. Read the differences here http://en.support.wordpress.com/com-vs-org/

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  scottlathropfitness · Member · Dec 20, 2016 at 7:38 pm

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  I should’ve known this…thank you for your help!

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  timethief · Member · Dec 20, 2016 at 7:40 pm

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  You’re welcome and best wishes.