i accidentally removed all jetpack statistical data

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  razvan645 · Member · Sep 16, 2022 at 1:32 pm

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  Hello, I made a mistake and accidentally deleted 5 years worth of statistical data. How can I roll back?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Sep 16, 2022 at 3:56 pm

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  Hi there:

  Since your site is not hosted with us, we’re limited to what we can help with and advise.

  If you’re using Jetpack’s stats, the data is stored on our servers here at WordPress.com and would be impossible for you to delete.

  Can you clarify what stats you were looking to restore and where you deleted them? Once we have that information, we’ll be better able to advise where you need to go to get help.

  Thanks!

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  razvan645 · Member · Sep 20, 2022 at 11:12 am

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  Hello, I recently remade the whole website and when uploading the new one the jetpack stats have been reset. How can I receive the data back?

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  helper-heroponriki · Member · Sep 20, 2022 at 3:10 pm

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  Thanks for clarifying. Your stats aren’t lost – we just need to reconnect them to your new blog ID.

  Your site is assigned a unique blog ID that is tied to your site URL when you first connected Jetpack. If the URL changed anytime between the time you first connected and when you reconnected, the system on our end would recognize the new URL as a new site and would assign a new blog ID – which in turn would appear that you lost all your prior stats.

  In your case, your site URL when you first connected Jetpack was solidhouse.ro/1663261473-dedupe/.

  I have reconnected your stats to your new blog ID – please note that it may take up to a day for the update to be reflected in your Dashboard.

  Also, now that your ID is now tied to your solidhouse.ro URL, any future disconnects/reconnects won’t make any changes.

  In the future, if you’re going to clone a site for development, you should disconnect Jetpack first to avoid this problem.

  I hope that helps!