I already paid and created a site

  • Unknown's avatar
    simplymeganlouise · Member ·

    Hello,

    I already created and paid for a the premium blog but woordpress is saying that I don’t have an account when yesterday I will picking out themes. Why would this be? I also see the payment on my credit card.

  • Unknown's avatar
    abhishahji · Member ·

    HI simplymeganloui

    Premium Themes that are set up for WordPress.com use only cannot be transferred to self-hosted WordPress.org sites.
    Some Automattic-developed Premium themes can be transferred to a self-hosted site at no charge, as part of a Guided Transfer. Please post in the Premium theme forums if you’d like to know whether your theme qualifies.

    Please refer this article for more details:
    https://en.support.wordpress.com/premium-themes/

    Thanks!

  • fstat · Staff ·

    Hi there,

    Looks like you’ve purchased the Premium plan on another account. Please log-in to the correct account to be able to continue building your site.

    If you’re having trouble logging in to the other account please let us know to further assist you.

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