I already rised the refund quarry

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  b6kyu42bze · Member · Oct 1, 2020 at 6:03 pm

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  I raised refund request still i dint get any information from your end

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  austinsangs · Member · Oct 1, 2020 at 6:12 pm

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  Hello @b6kyu42bze,

  Refunds may take up to 10 days to appear on your statement.

  I see that you’ve already tagged staff. They should help you check it for you and explain better ; ) Please hold while they respond.

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  supernovia · Staff · Oct 1, 2020 at 8:08 pm

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  Hi @b6kyu42bze, I can see your refunds were processed as a reversal. So the refund may not appear at all — the entire charges were voided. Banks usually display this by just dropping the original charge from your statement, but if you’re not sure how your bank handles this, you can check in with them.