I am a new client and need help
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why I don’t see my website
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi there,
Could you share the address of the site you need help with so we could take a closer look?
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Thank you for sharing!
I can see kakridasbooks.com is up and running.
It also seems kakridasbooks.com is using the self-hosted version of WordPress. This means that your site is managed by another host, so there’s a limit to the support we can provide.
One of the reasons you might not see kakridasbooks.com in your WordPress.com dashboard is because WordPress.com is not hosting kakridasbooks.com under any plan. You are using a different hosting provider.
We would normally point you to the support forum of WordPress.org at
https://wordpress.org/support/forums/WordPress.com and WordPress.org are different. You could learn more about this at
https://wordpress.com/support/com-vs-org/Please let us know if you need further clarification.
Best regards
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Hello there,
kakridasbooks.com is a site hosted with SingleHop and uses open-source WordPress software (from WordPress.org), whereas this forum deals with sites hosted through WordPress.com.
Get in touch with your hosting provider here: https://www.inap.com/support
Hope this helps! :)
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@kakridas28, if it helps, WordPress itself is free software you can install anywhere.
WordPress.com is a hosting company that can host and manage your WordPress site for you. We have more details here:
https://get.wp.comIf analogies help, it’s a bit like the difference between a recipe and a restaurant.
Hoping this helps clarify things, but if you have questions just let us know!
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