I am a newby trying to get a Premium Theme

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  dominicandesigns · Member · Jul 3, 2012 at 4:03 pm

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  I was trying to change a free theme to a Premium theme and purchased it 2 already but didn’t receive notification of it or info on how to get it and place it on the site. Waiting for my credit card bill to find out how I managed to pay twice for something I didn’t receive. Thanks so much.
  Blog url: http://dominicandesigns.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 3, 2012 at 4:27 pm

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  Hello there, I fllaged this thread for Staff attention. There are issues with purchasing premium themes that Staff are aware of > https://en.forums.wordpress.com/topic/will-not-let-me-switch-to-a-different-theme?replies=5#post-931174

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  dominicandesigns · Member · Jul 3, 2012 at 6:01 pm

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  Thank you so much, timethief, for this response I was beginning to wonder. Now I think there may be a solution to this problem.

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  timethief · Member · Jul 3, 2012 at 6:04 pm

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  In time Staff will resolve this. if you subscribe to the RSS Feed in the sidebar of this thread you will receive notification when Staff have resolved it.

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  staff-blorbo · Staff · Jul 3, 2012 at 6:05 pm

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  This is all fixed up now, sorry for the trouble!

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  dominicandesigns · Member · Jul 4, 2012 at 12:50 am

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  What do you mean it is all fixed up??? I have paid twice for a product that I never did receive.

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  raincoaster · Member · Jul 4, 2012 at 12:58 am

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  Check again on your dashboard and in the Store page to see if you have been charged/refunded.

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  dominicandesigns · Member · Jul 4, 2012 at 1:15 am

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  I checked and found nothing. I tried buying it for a 3rd time and still show nothing. Maybe it is my stupidity and lack of knowledge on this.

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  raincoaster · Member · Jul 4, 2012 at 1:30 am

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  I think you need staff intervention. This is flagged for them.

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  dominicandesigns · Member · Jul 4, 2012 at 2:11 am

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  I think I need something. Staff intervention it is. Thank you so much.

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  staff-blorbo · Staff · Jul 4, 2012 at 6:37 am

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  You haven’t been charged yet, the whole process is failing before it gets to that point.

  This appears to be a new issue, and we’re looking into it.

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  staff-blorbo · Staff · Jul 4, 2012 at 4:54 pm

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  Ok, please try purchasing again. If it doesn’t work via your desired purchase location this time, purchasing via the theme’s listing at http://theme.wordpress.com/themes/sort/premium/ has definitely been fixed, so try that.

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  dominicandesigns · Member · Jul 4, 2012 at 6:23 pm

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  The listing on the site is how I have done it every time. I have done it the fourth time now and didn’t receive any type of email. I pay through PayPal.

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  staff-blorbo · Staff · Jul 4, 2012 at 11:07 pm

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  Which theme are you trying to purchase?

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  designsimply · Member · Jul 5, 2012 at 2:24 am

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  dominicandesigns, thank you very much for your persistence! We found a few bugs related to purchasing premium themes via credit card, and those have all been fixed and tested. However, PayPal payments weren’t checked before and it appears there’s still a bug lurking. I’m checking into it now, and we’ll report back as soon as we have fixed and tested the issue.

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  designsimply · Member · Jul 6, 2012 at 8:46 am

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  Purchasing a premium theme using PayPal has been fixed. Thanks again for reporting the issue.