I am a paid Plan but they won’t connect me to a human

  • Unknown's avatar
    mcdowellmedia09 · Member ·

    I would like to talk to a human about a billing issue, but they say I am a free account and won’t connect me. If I am a free account, why was I charged $100+? Please tell me how I can talk to a human.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    josefhtest · Member ·

    Hi,

    Thank you for bringing this to our attention — I am human!

    To help identify any unknown charges, please visit the following link:
    👉 https://wpchrg.wordpress.com/

    There, you’ll be asked to provide a few details so we can locate the charge and open an internal ticket to investigate further.

    Please give that a try and let us know how it goes.

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