I am a paying premium client.

  • Unknown's avatar
    tateulsaker · Member ·

    I am sent to the forums by your bot repeatedly. But I am a longstanding premium package client. I have an issue that has resulted from trialing the business package. Coming back to premium after trialing has resulted in a staging url which I didn’t have anything to do with. I need a human to correct what has happened to my website since trialing the upgrade for a short time.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    staartmees · Member ·

    When you downgrade, you loose all features of the paid plan you were on. You just have to wait untill a Staff member is available.

  • staff-oikake · Staff ·

    Hi there,

    I see that you’ve been directed to the forums, but it looks like there was a mix-up after you canceled your Business plan. This likely caused our system to treat your account as if it were on a free plan, which is why you were sent to the forums. I’m here to help resolve the issue for you.

    I understand that you intended to revert to your original Premium plan after trialing the Business plan. I’ve taken care of this for you: your site has been reverted, and your Premium plan has been reactivated with its original expiration date.

    During the downgrade process, your site was set to private. This means that it is currently not visible to the general public. You can adjust the privacy settings to make it public by following these steps: https://wordpress.com/support/privacy-settings/

    Additionally, please ensure that a payment method is assigned to your Premium plan so that it renews correctly on the next billing cycle. You can manage this from here.

    If you need any further assistance or have questions, feel free to let us know, and we’ll be happy to help.

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