I am a Premium subscriber – where is my ‘Fast Support from’ your expert team?

  • Unknown's avatar
    gharkom · Member ·

    I have been asking for help for days and the only ‘contact’ I have received was 36 hours ago from an automated bot. Is this considered Fast Support?

    I want to totally reset my site and replace demo theme content. If anyone could please help with this I’d appreciate it. I have done the reset, but the Themes now come up blank with nothing – or very little – to replace.

    @Wordpress, please improve your customer service – this is awful.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-edwardn · Member ·

    Hi @gharkom!

    Thank you for your patience. We do our best to respond in a timely manner, but occasionally when there are a lot of people asking for help at once it may take some time for us to respond to your request.

    I will reach out to you in an email within a few minutes to help you with your theme demo content.

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