I am an admin for a client website but can't log in to their website using her login info.

  • Unknown's avatar
    ewinnen · Member ·

    I am trying to login to a client website with their login info but wordpress says there are problems with the password, even though the password is correct.

  • Unknown's avatar
    timethief · Member ·

    What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?

    And, exactly which wordpress.COM username account registered that site?

    This is wordpress.COM support. I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting.
    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

  • Unknown's avatar
    ewinnen · Member ·

    What’s the difference between.com and .org??????

    My clients website is created with wordpress but hosted somewhere else.
    The login however is a wordpress address.

    Who do I talk to to get this problem fixed?
    Which support forum do I go to?

    Simple questions right?

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