I am getting charged for something I never authorized

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  asrarnor · Member · Mar 24, 2020 at 2:02 pm

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  Please, I need a member of your billing department to reach out and help me. I was just charged for something I never authorized or requested.

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  eight84 · Member · Mar 24, 2020 at 3:04 pm

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  Hello,

  I’ve tagged your post for staff attention. In the meantime, this may help you get to the bottom of your charge:

  Why was I charged?

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  staff-doublebassd · Staff · Mar 24, 2020 at 6:27 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com and it will help you find the correct account along with what you were charged for. You can also reach out to billing support there directly.

  Let me know if you have any questions.

  Thanks!