I am having a critical site issue and there is no live agent coming to the chat

  • Unknown's avatar
    agfestsjc · Member ·

    I enabled a snippet on my site last night and received a critical error and can no longer get to my dashboard. I have been trying without success for the past almost 12 hours to reach a live agent on chat. I am logged in, and have a paid subscription to the business plan. I have never before received such poor customer support. What are my options at this point?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    mfsweb1 · Member ·

    Same here. No other options. Keep posting here.

  • ezebecke · Staff ·

    Hi there! I apologize for those of you who did not get a timely and helpful response. This was not acceptable and we’re reviewing each of your tickets and will improve our processes and provide feedback. You should all receive fast and expert support from our team.

  • Unknown's avatar
    mfsweb1 · Member ·

    Hi @ezebecke!
    I asked several times how to download my files and db. I only got the XML exporting option in response. What other options do I have? Can you allow me installing the plugins? Can I get a business trial for 1 day to be able to download my site?

  • staff-happyhelper · Staff ·

    Hi there,

    We can see how frustrating this must have felt, especially after spending hours trying to get back into your dashboard.

    The Code Snippets plugin you activated caused the critical error, so we’ve gone ahead and deactivated it for you. Your site should now be accessible, and you can log back in to your dashboard without the error.

    Live chat is available to all business plan customers, though availability can vary depending on traffic. Again, thank you for your patience as we investigated this.

    P.S. For all the other users who responded on this thread with an issue, our team will reach out to you all individually to assist with your issues.Thanks for your patience.

  • The topic ‘I am having a critical site issue and there is no live agent coming to the chat’ is closed to new replies.