I am having difficulty logging into my account.

• 

  drmm860426303 · Member · Jun 26, 2020 at 9:09 am

  • Copy link
  • Add topic to favorites

  I requested help 19 June and spent several hours with one of your wordpress.com experts. Eventually he advised me that he would have to transfer my case to your wordpress happiness expert as he was not able to resolve my problem. He also said I would receive an email within 48 hours. I have not heard from anyone. I still cannot access my website. I attempted to complete the online recovery form using my WordPress Receipt #41686838, it does not recognise. Can someone help me please?

• 

  kokkieh · Staff · Jun 26, 2020 at 11:08 am

  • Copy link

  Hi there,

  I’ve replied to your support ticket now.

  The reason the account recovery form didn’t work is because a receipt number is not a valid form of ownership verification. We only accept the transaction ID from our payment processor that appears in the receipt itself.

  Please reply to the email with that transaction ID, and we can help you there.

• 

  drmm860426303 · Member · Jun 26, 2020 at 11:29 am

  • Copy link

  Can I supply my transaction ID here?

• 

  fstat · Staff · Jun 26, 2020 at 2:36 pm

  • Copy link

  Hi there,

  No, do not share the transaction ID here. This is a public forum.

  
  @kokkieh has already replied to the support ticket you have opened. Please provider the transaction ID there.

• 

  justjennifer · Member · Jul 3, 2020 at 12:32 pm

  • Copy link

  Hey all, the user replied today at https://wordpress.com/forums/topic/i-am-having-difficulty-logging-into-my-account-2/ Cheers

• 

  staff-mckluskey · Staff · Jul 3, 2020 at 12:44 pm

  • Copy link

  Thanks, @justjennifer!

  
  @drmm860426303, please reply to the email we’ve sent you. If you don’t see it, have a look at your Spam/junk folders.

• 

  drmm860426303 · Member · Jul 3, 2020 at 2:08 pm

  • Copy link

  My issues has not been resolved. I am still waiting for a technical expert to contact me.

• 

  staff-mckluskey · Staff · Jul 3, 2020 at 3:00 pm

  • Copy link

  Hi,

  I have just resent the email to the address you have on your account.
  Please make sure to check the Spam/Junk folders.

• 

  drmm860426303 · Member · Jul 3, 2020 at 6:39 pm

  • Copy link

  I have replied to the email you sent to my account and cc’d the email address I used to set up my website.

  Are you able to email that address?
  Do you know when I will be contacted by the technical team?

• 

  staff-zinnia · Staff · Jul 3, 2020 at 8:27 pm

  • Copy link

  Our team responds in the same order that the requests come in to us. Someone will be in touch as soon as it is possible. Thank you for your patience.

• 

  drmm860426303 · Member · Jul 4, 2020 at 5:17 pm

  • Copy link

  I seem to be getting responses to my initial question about my password. However, my original problem remains. I cannot access my website through my original account. For some reason it is not connected. Can this be sorted out?

• 

  kokkieh · Staff · Jul 4, 2020 at 6:24 pm

  • Copy link

  Please reply to the email support ticket with any further questions, as we cannot help you with account access issues here in the public forums.