I am having issues after changing my domain name

  • Unknown's avatar
    hunterellstromhotmailcom · Member ·

    I need to get everything switched from hunterellstromphotography.com to hunterellstrommedia.com and use my (email visible only to moderators and staff) email. I am also having problems with not being able to access woocomerce and all my products are missing in the products tab but load fine when I access the website.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Just to clarify things, there are three different versions of “WordPress” that you should be aware of:

    1. The free, open-source WordPress software which powers your website.
    2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
    3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

    As your website is not hosted with us, we have limited abilities to provide assistance and advice. However, I can guide you in the right direction to seek help.

    Firstly, I recommend checking with your hosting provider to ensure that you have properly changed your domain settings and that it is correctly accessing your website’s database.

    If you are still encountering issues, you can contact WooCommerce support at https://woocommerce.com/my-account/create-a-ticket/ for further guidance.

    Additionally, if you need more assistance, you can reach out to the WordPress community for support at https://wordpress.org/support/forum/how-to-and-troubleshooting.

    I hope this information proves useful to you!

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