I am having trouble accessing the back end of my website.

  • Unknown's avatar
    angelazatopek · Member ·

    Hello, I am the owner of elevare.com. I have recently tried to login to the back end of my website. Unfortunately, the individuals who I have paid to manage my website have since left the company and I am unsure what the login credentials are to my website. I can provide any and all information required to verify my identity and proof that I am the sole owner of elevare.com. I need help from a wordpress rep.

    Thank you,
    Angela

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi Angela,

    Your site is not hosted by us (WordPress.com). It is using the open source WordPress.org software and it is hosted by SureSupport. Therefore, you need to contact them regarding your issue.

    We’re only able to provide support for WordPress websites that are hosted by us.
    If you want to know more about the differences between WordPress.com and the open source WordPress.org software you can read this article:

    WordPress.com vs. WordPress.org

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