I am having trouble accessing to my website dashboard.

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  mkalonzo · Member · May 28, 2019 at 1:44 pm

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  That is not my username or password:
  WordPress
  lun., 27 may. 0:49 (hace 1 día)
  para mí

  Traducir mensaje
  Desactivar para: inglés
  New user registration on your site Pontenshape:
  (redacted)
  Email: (email visible only to moderators and staff)

  Also it appears this on my website:
  Please Activate WooCommerce Plugin First, to use it.

  But how? If I can not access my account?

  The blog I need help with is: (visible only to logged in users)

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  byteofgrace · Member · May 28, 2019 at 2:10 pm

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  Hi there,

  for your own safety, please do not share your login credentials in public forums, they could end up in the wrong hands.

  Please Activate WooCommerce Plugin

  WooCommerce plugin cannot be activated on the free plan, you will need to upgrade to the eCommerce plan: More on plans on the link below:

  https://wordpress.com/pricing/

  If I can not access my account?

  Please explain further, are you getting an error message? I have tagged staff to have a look for you.

  Noticed your blog is in Spanish, if you prefer Spanish forums, you can access them on this link:
  http://es.forums.wordpress.com

  Best!

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  gemmacevans · Member · May 28, 2019 at 2:28 pm

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  Hi mkalonzo,

  It sounds like you may be using WordPress.org software with another host but I’d like to double check on that. Can you confirm the address of the site where you seeing the “Activate WooCommerce Plugin” message?

  Just let me know and I’ll take a closer look (but please don’t share any login details here).

  @gracema2002 — appreciate you tagging this thread! WooCommerce can be used on both the Business and eCommerce plans :)