I am having trouble; I didn’t purchase the domain, and trying to recover lost writings

  • Unknown's avatar
    amenorakumo · Member ·

    I was able to return to my page (up til September) but there are writings I would like to recover from the month of October. I think I read that I have 30 days until it’s ‘wiped out’.
    And the process to recover it is confusing, I’ve tried multiple times, when it should be easy.
    Any help would be appreciated, thank you.

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I am not seeing any history of deleted sites under this account. What is the URL of the site you are wanting to recover?

    If you did delete a site and it’s under a different account, I would check for an email you should’ve received confirming the deletion. You can reply to that email and mention that you did not intend to delete the site and want it restored. Our account recovery team will assist you with the restoration if the deletion has been within 30 days.

    Hope that helps. Let me know if you have any questions.

  • Unknown's avatar
    amenorakumo · Member ·

    Hello, it’s been difficult; I have multiple threads of ‘help’ from staff. I’m a b it flabbergasted.

    I can retrieve all my writings on amenora.wordpress.com, all the way ut til October, which is not able to be seen/retrieved. Nor can I log in to my amenora account, it says it’s deleted, and I had tried explaining to another Staff member the same; when I try and log in to (email visible only to moderators and staff) (the amenora account) it says it’s been deleted. Yet the site is still up, with all writings except October.
    I was told to look in the trash of Amenora.wordpress.com, but I don’t remember deleting the writings from Oct. And, further– I was not able to locate an email that would let me “undelete” my account.

    So I am wondering what I should do. Also, once I retrieve the writings from October from amenora.wordpress.com, I was wondering if I could close the account somehow and switch the email address from “amenora.wordpress.com”
    to my new account “amenorakumo.wordpress.com”.

    So, to make things “simple” lol — I was wondering if I could somehow get back onto my amenora.wordpress.com and Retrieve the writings, and then once they’re safe, delete that account and transfer the email address (email visible only to moderators and staff) to be used by amenorakumo.wordpress.com

    Sorry for the convolution. Let me know If I can be any clearer! :)
    Being difficult over here, a perfectionist.

    Take care,
    Drew.

  • staff-totoro · Staff ·

    Hi there,

    I can see that this site was undeleted, but the user account amenora was itself closed. Because of this we can’t “give the site back” to the owner at this stage.

    However, if you are the previous owner of amenora.wordpress.com it is possible to reverse an account closure during the first 30 days after an account is closed. We are not able to help with that but you can request assistance from our account recovery team by contacting them directly at passwordhelp@wordpress.com

  • staff-totoro · Staff ·

    I can see that this site was undeleted, but the user account amenora was itself closed. Because of this we can’t “give the site back” to the owner at this stage.

    However, if you are the previous owner of amenora.wordpress.com it is possible to reverse an account closure during the first 30 days after an account is closed. We are not able to help with that but you can request assistance from our account recovery team by contacting them directly at passwordhelp@wordpress.com

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