I am having trouble uploading my picture for the avatar

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  judycdtv · Member · Jul 22, 2018 at 7:06 pm

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  I have tried several times and it still doesn’t work. Can you help me with this problem?

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  torres126 · Member · Jul 22, 2018 at 9:09 pm

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  Hi there, what specifically is the issue occurring when you attempt to change your icon?

  Official documentation on changing your avatar can be found here: https://en.support.wordpress.com/gravatars/#upload-an-avatar

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  judycdtv · Member · Jul 22, 2018 at 9:26 pm

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  It says that my new avatar was not saved, try uploading again,
  I did that again and got the same response.

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  fstat · Staff · Jul 23, 2018 at 7:10 am

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  Hi there,

  Can you please clear your browser’s cache and try again?

  Solve Common Browser Issues

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  judycdtv · Member · Jul 23, 2018 at 9:41 am

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  I did just that. And still get the error message (Hmm, your new gravatar was not saved, try uploading again. I tried it with all three browsers, Firefox, Chrome and Edge.

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  brookedot · Member · Jul 23, 2018 at 7:07 pm

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  Howdy!

  What is the size (in kb, MB) of the image you’re trying to upload? Avatars have a 1MB so make sure your file is smaller than that.

  Also, make sure the file format is that of an image format.

  If all else fails you could try logging into Gravatar with your WordPress.com login and uploading the image there.

  If you’re still having trouble after trying the steps above, it would be helpful to get a copy of the file you are using so we can take a look at why it may be failing to upload.

  Please do let us know if the steps above work as that information is helpful also.