I am importing woocommerce smart coupons and the import is stuck – I need it cancelling

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  juliaseedlingswellbeing · Member · Apr 14, 2020 at 3:18 pm

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  Please help, I am importing woocommerce smart coupons and the import is stuck – I need it cancelling. I am under time pressure to go live very shortly and need to cancel this import.

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  staff-doublebassd · Staff · Apr 14, 2020 at 9:56 pm

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  Hi there,

  If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

  https://woocommerce.com/contact-us/

  But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

  https://wordpress.org/support/plugin/woocommerce

  These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

  WordPress.com vs. WordPress.org

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  juliaseedlingswellbeing · Member · Apr 15, 2020 at 6:36 am

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  Thanks, I have raised tickets but unfortunately no-one has come back to me which has meant we’ve had to roll back the site and lose a days work – very frustrating. Thanks for your response though.